This year's key focus for our senior delegates is
1. Solutions to be able to reduce operating costs in the product support supply chain
- Better reverse logistics, warranties & repair management
- A partner to outsource non-core competencies such as warehouse & logistics management, emerging market logistics management (with an understanding of trade compliances) and parts inventory management
2. Customer service centric strategies to ensure they effectively differentiate themselves from the generic competition and drive home the value of the product to ensure customer satisfaction, loyalty and retention
3. Growth strategies to keep the aftermarket profitable and the organization developing
To focus on some of these key areas we have put together a senior level think tank that will get together to discuss some of the critical issues pertaining to the growing concerns in the aftermarket supply chain area. Confirmed leaders for this forum include:
- Tom Sunseri, VP/GM Service Supply Operations, Unisys
- Dan Gilbert, Vice President, Worldwide Reverse Logistics, Cisco
- Steven Nickel, VP, VAIO Service and Customer Satisfaction, Sony
If you are the VP or senior level officer of a hi-technology or electronics OEM, please contact us at interlog@wbresearch.com to become a part of this growing industry initiative to derive profitabilty from the aftermarket services.
Also if you are the VP or senior level officer of an automotive, aerospace or heave machinery OEM, then please visit us at www.interlogwinter.com for answers to your aftermarket questions.
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